I am writing to commend New Horizon and its employees on the outstanding service I have received with my Majestic Towns new home purchase. I feel that a lot of
publicity and media is geared towards negative experiences but realize that the positive experiences should be recognized as well.
I own my own company as a Certified Home Inspector and have decades of experience with construction, as my father and I owned a design and build company as well. I can attest to the quality workmanship and attention to detail that has gone into the build of this property.
On the service side, New Horizon has been diligent with ongoing communication and follow up with regards to my minimal concerns with my home.
In reference to the follow up service work, I would like to recognize both Nick and Mike who were very professional and courteous each and every time they interacted with myself and/or my children. They completed the work in a timely manner while also paying attention to detail and ensuring I was satisfied with the work they had completed. I am more than pleased with the level of service I have received and look forward to my next property with New Horizon in the Trend Living building.
Can’t say enough good things about our experience with New Horizon. Our family recently moved into our home at Majestic Towns and we are so happy with the finished product. Their entire staff has been so accommodating to our needs and schedules throughout the process and we are all very grateful. Just wanted to give you guys some well-deserved praise. Thank you for everything.
Helen & Terry
Couldn’t be happier with my new Sapphire condo. The process was easy and seamless and the condo was in perfect condition when the walk through was done with Malcolm. Looking forward to how great the building will look once the landscaping is done this year. Would definitely recommend New Horizon to anyone.
The quality of work and professionalism!!! Today we had PDI with Steve Taylor at Majestic in Waterdown unit 45 and we are very impressed and beyond happy!!! Thank you New Horizon for our beautiful home !!!
I recently purchased a unit at the ESSENCE townhomes in Waterdown. I am first time home buyer, and the process can be very daunting, but New Horizon was extremely helpful and informative throughout the entire process. Natasha worked closely with me in the early stages before purchasing. She was extremely helpful, very responsive and always answered my (many) questions!! I would highly recommend New Horizon.
Just recently moved into my Majestic Town in Waterdown and I’m really happy with this company and the site supervisor Steve has been really helpful. I highly recommend this builder. Home is beautiful!!!!!!
Nothing but great things to say about New Horizon. Right from the start, everything was professional, no pressure and very straight forward in every aspect! Fantastic company and amazing staff
I attended the Trend Living Grand Opening Sales event last weekend. I was one of the people that lined up a couple days prior to make sure I was able to purchase a condo in this development. I had every intention on spending my nights in my car or camped out front if I needed to, to be able to get the opportunity to purchase. Luckily the new horizon team didn’t want me or anyone else there sleeping outside! PHEW! They advised us that if we stayed until 7pm that evening we would receive bands and be able to go home! I was ecstatic!
I received my band that evening went home and arrived bright and early the Saturday morning of the grand opening event. I was so happy I was able to purchase a condo! So much anticipation and excitement over this development! Thank you New Horizon for building yet another great development!! I am SO excited! And thank you mostly for your compassion for the “early birds”!! -Karen
We purchased investment property units in Waterfront Trials and Sapphire developments. The NHDG team have been great to deal with from purchase to selection process to closing. Would highly recommend!
In the newspaper this past week, Charlie and I have noticed several awards being presented to New Horizon Homes…
1) “Best Condominium Apartment 1200 square feet and over”
2) “Canadian Home Builders’ Associations’ Green House Award” and
3) “Best Exterior on a Home 2499 Square feet and Under” for the Bungalows on Shadeland (our favourite award, of course!)
Please pass on our congratulations to Jeff Paikin and Joe Giacomodonato, along with the whole team!
We would also like to take this opportunity to say how happy we are with our home and the service we have received from so many of the trades people but especially the customer service coordinator, Greg. He is exceptional!
We are currently living in a New Horizon development and we have been very happy with the finishings and build quality. We are pleased with the location as it has exceeded all of our desired needs.
The site superintendents during the late stages of construction were readily available and very easy to work with.
We are very happy with our new condo and are looking forward to what New Horizon has coming next!
After speaking with various contractors, it became apparent that the New Horizon team was completely on the same page as us.
Even though our project created a number of very challenging obstacles, the team at New Horizon was definitely ready for the task at hand. They kept to the scheduled deadlines and to our delight, not only did they meet our expectations, they actually exceeded them!
The bottom line is …we are extremely pleased with the creativity, workmanship and the professionalism put forth by the entire crew. All members of the team were very conscious and considerate of our schedule over the course of a 3 month period.
We’re already looking forward to working with New Horizon Homes on our next renovation.
Congratulations to all of you on your Recent Awards ~~ You’ve Earned It!
I purchased one unit at Mint Condos as an investment to rent, and one for my son to eventually live in when he finishes university and moves back to Oakville. We have been extremely pleased with the experience throughout, from dealing with the initial sales team right through to construction, closing and move in.
New Horizon were great to deal with and kept us up to date and informed throughout. On the few occasions when we needed to speak with Customer Service, they were responsive, promptly answered our questions and were a pleasure to deal with.
The Design Centre personnel were very knowledgeable and helpful with advice when choosing interior finishes and colors, making that experience pleasant and enjoyable. New Horizon offered a good selection of both standard choices, as well as reasonably priced upgrade packages.
The project was completed on-time with no surprises, and the final condos and build quality exceeded our expectations, which has resulted in beautiful condos that have appreciated nicely and are in demand and easy to rent.
City Square in Hamilton’s Durand District is ideal for us. We really wanted to come back to the city and enjoy all it has to offer. We are happy to give up the upkeep on our old home and live a carefree condo life. The amenities are going to be great, we can’t wait to move in.
This is my second condo investment with New Horizon. I bought at Times Square and Haven. These units are smartly designed and just the right amount of space. My units are consistently in demand as premium rentals. I will continue to grow my real estate portfolio with New Horizon.
The minimal work I have done in the New Street building has left quite an impression on me.
Having tons of experience in working on commercial sites, I have never seen nor worked with such an incredible crew of trades/contractors. Your guys are highly skilled, pleasant but most of all, respectful.
You should be very proud that these are the kind of guys that ultimately represent your company.
My first ever real estate purchase was a condo in Burlington from New Horizon, they really did a great job making the entire process as stress-free and enjoyable as possible for a first time home buyer. I was very impressed with the level of customer service, all the way from the sales staff to the design center staff. A few years later I purchased a townhouse in Oakville from NH and again had a very positive experience. Customer service and build quality was on point. I hope this review helps any prospective home buyers know the level of service they can expect from New Horizon.
We wanted to say thank you for helping us with some of the changes we wanted to make to our new home. We know how busy you are and wanted to say how much we sincerely appreciated the time you have taken for us. We are very excited about our new home purchase at Waterfront Trails! We can’t stop talking about New Horizon to our family and friends…thank you for what you have done for us Jeff!!
Greetings New Horizon!
In the workplace, so often we hear of the negative comments of the day to day issues that arise from clientele within the home building industry. Today is different. I believe it is important that you hear the positive news about the superb workmanship and teamwork provided by your employees, Nick and Gary. I will summarize yet a few such items:
always call if any changes in schedule, etc.
always return calls
provide details of any questions that may arise during the repair work
respecting the home and always cleaning up after themselves
These two gentlemen have made my year end a smooth process with no stress for some VERY labour intensive work such as tile/grout replacements, removing carpets/drilling floorboards, nail pops, great clean-up afterwards, professional timing with other trades and always with a smile. Oh, and a shout-out to Gary for handling the nuisance calls from City Place elevator. A good chuckle was certainly had by all for a most bizarre incident over the last year!!
I am most thankful for this excellent team from New Horizon Development Group!
– Waterfront Trails, 2018
Dear New Horizon Management,
I just wanted to praise the work and professionalism of a few of your employees for their outstanding customer service. I live in the Harvest Development in Oakville, and the New Horizon crew here are outstanding. They are very skilled craftsmen, and are well informed on construction matters. And if they don’t know the answer to something they will eagerly find the answers. And above all they are the consummate professionals. The crew of men I’m referring to are Gary, Nick, Eric, and Steve.
Now a days, it’s very difficult to find customer service representatives who: know their job well; are kind, pleasant, and courteous; expedite the service; go the extra mile, and truly care.
These men are all of the above and more.
Just want to pass on a thank you to Gary and Nick who were repairing my Waterfront Trails townhome thru New Horizon and Tarion today. They did an excellent job and were very professional. New Horizon is lucky to have such great employees.
I am writing you as I felt I had to let you know how incredible one of your Sales Administrators are. She has been so beyond helpful as this is my first NEW home purchase and I have really no idea what I am doing. She has been prompt to respond, had clear responses and honestly, made me feel comfortable during the whole process ahead of closing and what I need to have ready.
She truly should be recognized for her incredible customer care and knowledge of the industry. We look forward to continuing to purchase from NHDG!
Consumer Choice Award High Volume
Best Condo Concept 750-1200sqft (Sapphire)
Best Newspaper Ad (Bridgewater)
Best Condo Concept over 1200sqft (Bridgewater)
Most Outstanding High or Mid-Rise Condo Suite Kitchen (Bridgewater)
Best Interior Decorating of a Model Suite up to 2000sqft (Bridgewater)
Best Design Centre under 1200sqft
Best Sales Office (City Square)
Best Renovation ($75,000-150,000)
Best Exterior on a Homes under 2499sqft (Glenwood, Shadeland)
Best Condo over 1200sqft (The Beverly, Westwood)
First Ever Builder of Canada’s Green Home
Most Outstanding Exterior on a Home 2500 sq. ft. and over (River Ridge)
Best Product Design: Single Family Home 2950 sq. ft. or more (River Ridge)
Most Outstanding Interior Model Home (River Ridge)
Best Bathroom in a Home under 2499 sq. ft. (Ravines of Headon Forest)
Most Outstanding Exterior on a Home less than 2449 sq. ft. (Fields of Fiddler’s Green)
Best Townhome under 1449 sq. ft. (Fields of Fiddler’s Green)
New Horizon Development Group is a builder in excellent standing with the Tarion (formerly the Ontario New Home Warranty Program) and provides comprehensive after-sales service should a situation arise where a warrantable item is in need of repair. For full details and information of the warranty process for new homes and condos, please visit www.tarion.com.
Questions about your New Horizon home or condo? Contact us.
New Horizon Development Group is a builder in excellent standing with Tarion (formerly the Ontario New Home Warranty Program) and provides comprehensive after-sales service should a situation arise where a warrantable item is in need of repair. For full details and information of the warranty process for new homes and condos, please visit www.tarion.com.
Questions about your New Horizon home or condo?