CUSTOMER CARE

New Horizon Development Group is a builder in excellent standing with the Tarion (formerly the Ontario New Home Warranty Program) and provides comprehensive after-sales service should a situation arise where a warrantable item is in need of repair. For full details and information of the warranty process for new homes and condos, please visit tarion.com.

Scroll down to learn more

CUSTOMER CARE

New Horizon Development Group is a builder in excellent standing with the Tarion (formerly the Ontario New Home Warranty Program) and provides comprehensive after-sales service should a situation arise where a warrantable item is in need of repair. For full details and information of the warranty process for new homes and condos, please visit tarion.com.

Learning about Pre-Construction for the First Time?

  • Register online to receive more information about the New Horizon development that aligns with your wants and needs.
  • If sales have begun, get in touch with the New Horizon sales team to arrange for a private appointment.
  • If sales have not yet begun, stay tuned to your email for all updates leading to the launch!

  • When purchasing a condominium property, you will have a 10-day conditional contract review period.
  • When purchasing a freehold property, the Agreement becomes firm upon acceptance.
  • Sign your contract with a New Horizon sales representative (in-person and remote signing appointments are both available).
  • Have your lawyer review the Agreement.
  • Obtain mortgage approval.

  • You’re now a homebuyer.

  • If you have purchased a pre-construction property for which the selections are not completed, you will be contacted to schedule an appointment for a one-on-one design consultation at our award-winning Décor Centre.
  • Visit the Décor Centre during Open House hours as well! (when applicable)
  • From there, one of our dedicated Design Consultants will assist you through the process of tailoring your new home to become everything you’ve always envisioned it be. We’ll work with you one-on-one to discover what best fits your lifestyle needs, get a sense of your taste all while working within your budget. Receive professional advice and guidance to help determine what looks great and adds value to your real estate investment from some of the top designers in the business!
  • Prepare to be inspired as you explore a wide variety of fabulous fixtures and fantastic finishes. Enjoy a feast for the senses as you peruse though the latest trends in interior design and compare limitless options from carpet to countertops.
  • If you have purchased a pre-construction property for which the selections are not completed, you will soon be contacted to schedule an appointment for a one-on-one design consultation at our award-winning Décor Centre.
  • From there, one of our dedicated Design Consultants will assist you through the process of tailoring your new home to become everything you’ve always envisioned it be.
  • Prepare to be inspired as you explore a wide variety of fabulous fixtures and fantastic finishes. Enjoy a feast for the senses as you peruse though the latest trends in interior design and compare limitless options from carpet to countertops.
  • We look forward to collaborating with you and ensuring your dream home, becomes a reality.

  • Follow New Horizon on Instagram and/or Facebook for regular construction updates online.
  • Receive personalized purchaser emails when construction milestones are reached in your new community.

  • The Tarion Pre-Delivery Inspection (PDI) will likely be the first opportunity for you to visit your new home in its completed state.
  • A New Horizon representative will schedule your appointment upon approaching your occupancy/closing date.
  • During the PDI you will have the opportunity to identify any areas in your new home that may require attention from the New Horizon team.
  • Stay tuned for your “What to expect at your PDI” e-mail!

  • Have your mortgage in place, if applicable
  • Receive the keys to your new home

  • Tarion’s new home warranty program provides you with opportunities to submit warranty checks back to New Horizon after closing and receive assistance from the New Horizon Team with any warrantable items that may require further attention.