CUSTOMER CARE

New Horizon Development Group is a builder in excellent standing with the Tarion (formerly the Ontario New Home Warranty Program) and provides comprehensive after-sales service should a situation arise where a warrantable item is in need of repair. For full details and information of the warranty process for new homes and condos, please visit www.tarion.com.

VISIT TARION.COM

Questions about your New Horizon home or condo? Contact us.

CONTACT US

CUSTOMER CARE

New Horizon Development Group is a builder in excellent standing with the Tarion (formerly the Ontario New Home Warranty Program) and provides comprehensive after-sales service should a situation arise where a warrantable item is in need of repair. For full details and information of the warranty process for new homes and condos, please visit www.tarion.com.

VISIT TARION.COM

Questions about your New Horizon home or condo? Contact us.

CONTACT US

NEW HOME AND CONDO PROCESS

We look forward to collaborating with you and ensuring your dream home, becomes a reality.

NEW HORIZON DECOR CENTRE

HOMEOWNER EMERGENCY ITEMS

Certain severe conditions constitute an emergency situation. An emergency is defined as any warrantable deficiency within the control of the builder that, if not attended to immediately, would likely result in imminent and substantial damage to the home or would likely represent an imminent and substantial risk to the health and safety of its occupants. Examples of emergency situations include:

  • Total loss of heat between September 15 and May 15*
  • Gas leak*
  • Total loss of electricity*
  • Total loss of water supply*
  • Total sewage stoppage*
  • Plumbing leakage that requires complete water shut-off
  • Major collapse of any part of the home’s exterior or interior structure
  • Major water penetration on the interior walls or ceiling
  • A large pool of standing water inside the home
  • Any situation where the home is considered uninhabitable for health or safety reasons

* Emergency situations due to the failure of a municipality or utility to provide the service are not within the builder’s control. Please also note that any cost incurred from service calls put through by the pur-chaser that are not builder related issues will be at the purchaser(s) expense.

SEASONAL CHECKLISTS

At the New Horizon Development Group, we want to make sure you get the most out of your home every season. With the weather constantly fluctuating throughout the year, we want to help keep you informed on techniques that will help keep your home in mint condition. For useful maintenance tips, please follow the seasonal schedule provided to preserve and protect the value of your new home.

ANY FURTHER QUESTIONS?

Please Contact Us

UPCOMING PROJECTS

Peachy Towns – Winona

CURRENT PROJECTS

Bridgewater Residences – Burlington

Parallel Towns – Waterdown

Trend Living – Waterdown

Utopia Condos – Beamsville

CONTACT US

200-3170 Harvester Rd.
Burlington, ON L7N 3W8
Tel: (905) 777-0000
Fax: (905) 777-1300