CUSTOMER CARE
New Horizon Development Group is a builder in excellent standing with the Tarion (formerly the Ontario New Home Warranty Program) and provides comprehensive after-sales service should a situation arise where a warrantable item is in need of repair. For full details and information of the warranty process for new homes and condos, please visit www.tarion.com.
Questions about your New Horizon home or condo? Contact us.
CUSTOMER CARE
New Horizon Development Group is a builder in excellent standing with the Tarion (formerly the Ontario New Home Warranty Program) and provides comprehensive after-sales service should a situation arise where a warrantable item is in need of repair. For full details and information of the warranty process for new homes and condos, please visit www.tarion.com.
Questions about your New Horizon home or condo? Contact us.
NEW HOME AND CONDO PROCESS
We look forward to collaborating with you and ensuring your dream home, becomes a reality.
NEW HORIZON DECOR CENTRE



HOMEOWNER EMERGENCY ITEMS
Certain severe conditions constitute an emergency situation. An emergency is defined as any warrantable deficiency within the control of the builder that, if not attended to immediately, would likely result in imminent and substantial damage to the home or would likely represent an imminent and substantial risk to the health and safety of its occupants. Examples of emergency situations include:
- Total loss of heat between September 15 and May 15*
- Gas leak*
- Total loss of electricity*
- Total loss of water supply*
- Total sewage stoppage*
- Plumbing leakage that requires complete water shut-off
- Major collapse of any part of the home’s exterior or interior structure
- Major water penetration on the interior walls or ceiling
- A large pool of standing water inside the home
- Any situation where the home is considered uninhabitable for health or safety reasons
* Emergency situations due to the failure of a municipality or utility to provide the service are not within the builder’s control. Please also note that any cost incurred from service calls put through by the pur-chaser that are not builder related issues will be at the purchaser(s) expense.
SEASONAL CHECKLISTS
UPCOMING PROJECTS
Peachy on the Mountain – Stoney Creek
The Towns on Valley Trail Place – Waterdown
CURRENT PROJECTS
Bridgewater Residences – Burlington
Parallel Towns – Waterdown
Peachy Towns – Winona
Trend Boutique – Waterdown
Trend Living – Waterdown
Utopia Condos – Beamsville