Privacy Policy

/Privacy Policy
Privacy Policy2018-09-21T20:11:45+00:00

Privacy of personal information is an important principle to New Horizon Development Group.

We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the goods and services we provide.

New Horizon Development Group Inc. uses a number of professional consultants, agencies, banks and trades that may in the course of their duties, have limited access to personal information we hold. We restrict their access to any personal information we hold as much as is reasonably possible. We also have their assurance that they follow appropriate privacy principles.

Like all home-builders, we collect, use and disclose personal information in order to serve our clients.

When we collect personal information from you we will make you aware of the purpose(s) for collecting, using or disclosing the information and obtain your consent in an appropriate fashion consistent with the sensitivity of the information.

For our clients, the primary purposes for collecting personal information are as follows: for marketing research, for the sending of newsletters and other promotional offers, and to complete the building of our homes right through contracts and appraisals to closings. We may share your personal information within New Horizon Development Group Inc. projects to cross-promote products and services which we believe will be of interest to you.

Examples of the type of personal information we collect for those purposes include the following: name, address, home, work and/or cell phone numbers, fax, email, purchaser’s lawyer, social insurance numbers and date of birth.

For members of the general public, our primary purposes for collecting personal information is as follows: for the purpose of marketing research and for the sending of newsletters and other promotional offers to those individuals who are interested in receiving it.

For staff members, our primary purposes for collecting personal information are as follows: reimbursement for services. Examples of the type of personal information we collect for those purposes include the following: Name, address, telephone numbers, social insurance number.

We prohibit the sale, transfer or sharing of personal information with third parties for any other purposes than those identified, without your consent, unless it is required by law.

Like most developers, we also collect, use and disclose information for purposes related to or secondary to our primary purposes. The most common examples of our related and secondary purposes are as follows:

  • To invoice clients for goods/services.
  • To advise clients that their New Home Warranty will be expiring.
  • To advise clients and others or special offers and promotions that we have available.
  • Our organization reviews client and other files for the purpose of ensuring that we provide high quality services, including assessing the performance of our staff.
  • Clients or other individuals we deal with may have questions about our good/services after they have been received. We also provide ongoing services for many of our clients over a period of months or years for which previous records are helpful. We retain our client information for a minimum of ten years after the last contact to enable us to respond to those questions and provide these services. We destroy our information ten years after the last entry.

Appropriate measures are in place to protect the privacy of your personal information against loss, misuse or unauthorized access. Our staff members are sensitive to the nature of the personal information with which you have entrusted them.

We need to retain personal information for some time to ensure that we can answer any questions you might have about the services provided and for our own accountability to external regulatory bodies. However, we do not want to keep personal information too long in order to protect your privacy.

We keep our client files for about ten years. Our client and contact directories are much more difficult to systematically destroy, so we remove such information when we can if it does not appear that we will be contacting you again. However, if you ask, we will remove such contact information right away.

We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it.

If you believe there is a mistake in your information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions we may have formed. We may ask you to provide documentation that our files are wrong. Where we agree that we made a mistake, we will make the correction and notify anyone to whom we sent this information. If we do not agree that we have made a mistake, we will still agree to include in our file a brief statement from you on the point and we will forward that statement to anyone else who received the earlier information.

DO YOU HAVE A CONCERN?

Our Marketing Director, Natasha Paikin, can be reached at: marketing@nhdg.ca or 905-777-0000 from Monday to Friday between 9:00 a.m. to 5:00 p.m., to address any questions or concerns you might have.

If you wish to make a formal complaint about our privacy practices, you may make it in writing to our Marketing Director. She will acknowledge receipt of your complaint; ensure that it is investigated promptly and that you are provided with a formal decision and reasons in writing.

If you wish to withdraw your consent for one or more purposes, please notify the New Horizon Development Group Marketing Director. Please note that this may limit our ability or prevent us from providing you with the products or services you desire.